If you are an administrator of your organization’s Google Workspace or Google Cloud Identity account then forgetting your password can be very troublesome. If you don’t have access to your Google account it becomes a hassle for your team as well. In this article, we will discuss what to do in case you cannot log in to your Google administrator account. “How To Recover Administrator Access To Google Account”
Reset your Google password
The first and foremost is to reset your Google Administrator password and you can do that by following the below steps:
- Visit https://accounts.google.com/signin/recovery and enter the email you use to sign in to your administrator account. In case you have forgotten your username too, click Forgot email?. Then follow the instructions to access your Google account using your recovery email address or phone number.
- Click on Next.
- Enter the last password you remember when prompted. Else click on Try another way.
- If you have a recovery email or phone number set up for your account then that’s great. Click Send to send a verification code and a code will be sent on your android or email. Follow the instructions to reset your password.
What if you don’t see recovery email or phone options, it could be due to:
- You did not add recovery information to your admin account. You should always add recovery information to your admin account.
- Your organization do not allow admins to reset their own passwords. In that case go here for details.
If email and phone options aren’t available how to reset Google password
If no recovery options set up are there, the recovery interface asks you questions. To verify that you own the account, it asks you to verify your domain.
- To verify your identity answer the basic verification questions . If you don’t have the information then choose Try another way.
- Follow the instructions to recover your password. Add a CNAME record to your domain’s DNS settings. Go to Recover your Google Workspace password with a CNAME record to get further details. After you have added the CNAME record, wait before clicking Next in the password recovery wizard. This makes it Google find the new record and allow for an immediately reset your password. If your domain registrar is separate from your hosting provider then modify the CNAME record with your hosting provider.
- Click Next after returning to the recovery wizard . If Google finds the new CNAME record, the Create Password screen is displayed.
- Create a new password and sign in to your account.
- If the CNAME record is not found enter an email address you can access, then click Next. Google will send you a verification code to the email address you entered. Enter that verification code you received.
- Click Next after which Google verifies the new CNAME record. An email with a password reset link is sent to you. Use that password reset link to reset your password and sign in to your account.
- Answer some questions about your Google Workspace account to verify that it’s your account. If the CNAME is still not found in 48 hours, you’ll receive an email that the password recovery was unsuccessful.
Change your Google administrator password
If you know your current password, signing in to your account and following the below steps to change your password.
- Sign in to your Google Account.
- Fill out the Sign in issues form by entering the domain name that’s troubling you and follow the instructions to verify that you own the domain.
- Create a CNAME or TXT DNS record at your domain host.
- Submit the request to have your account promoted to the super administrator role. Then Google will reach out to the existing administrators.
- For inactive or unresponsive administrator, Google will promote your user account.
- Alternatively, there will be an option to have Google provide the current administrators with your contact information.