Enterprise Software Definition & Types Explained

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Enterprise application software (EAS) is directed to solve the needs of big organizations, be that Fortune 500 companies or large charities. Besides the sheer scale, such tools have several defining characteristics that make them stand out from a typical B2C app. This includes high performance, fully company-owned, high customization, high extensibility, data portability & robustness.

What Is Enterprise Software?

According to the words of Wikipedia here’s the Enterprise Software definition– “Enterprise software, also known as enterprise application software (EAS), is computer software used to satisfy the needs of an organization rather than individual users. Such organizations include businesses, schools, interest-based user groups, clubs, charities, and governments.” Enterprise software is a computer application that assists big companies with various needs like data analysis, customer service, sales, and marketing management to name a few. These tools are made to provide service to a large number of users with high scalability and integration capabilities. Now software like this naturally requires versatile methods and processes to supervise large data scales. It provides numerous solutions on the market. An enterprise application focused on human resources has many HR features that enable professionals to access a single solution and generate information simultaneously.

 Types of Enterprise Software

In this section, we will discuss briefly what are the most common examples of enterprise software.

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1. HR Management

Large organizations have separate employees and a human resources department to take care of things. These include hiring, promotions, firings, retirements, vacations, etc. It might be subject to complex labor legislation depending on the enterprise’s location. If the enterprise fail to follow such laws could result in severe financial and legal consequences. So, to have a specialized software to assist HR professionals in their work is vital for most enterprises.

2. Payroll Management

In the previous section, we discussed that organizations need to pay their employees the right amount at the right time. Otherwise, they may face legal and financial consequences. Since payroll management involves another category of professionals than HR management, it has been given its own subject rather than being incorporated into HR management. Human resources professionals may not be familiar with accounting terminology in accounting software or a module of an enterprise application.

3. Email Marketing Systems

In order to not only survive but thrive, organizations need to be always acquiring new customers while simultaneously maintaining healthy, durable relationships with existing ones. Few tools are as efficient for this end as good old email, since it’s the de facto standard communication of the enterprise world. However, you can’t just start mass emailing people using a library from some programming language. Besides the risk of being targeted as spam, such homegrown approaches might cause you headaches with legislation aimed at protecting users’ data, such as GDPR. Adopting a proper email marketing system is the way to go to if you want to avoid the dangers outlined above and have access to facilities you’ll need to manage your customers’ preferences.

4. Customer Support

Customers’ problems are inevitable & need help solving them if an enterprise has many customers. That is why most enterprises have customer service center. Here, they answer customers’ questions via email, call, or live chat. The most obvious benefit of enabling a customer support system is that it facilitates customer service workers to do their jobs. The second benefit is that the software helps in customer support. It gather metrics that can improve the process. This is done by observing the indicators like the average time it takes to solve an issue, total effort spent on each problem, or number of issues logged per day. Organizations get a clean view of the ways they are doing on the customer support & using their skills.

5. Enterprise Resource Planning (ERP)

The Enterprise Resource Planning (ERP) software is a multi billionaire industry. Initially only large corporations adopted ERP solutions but recently, even smaller organizations and startups began making use of these systems as well. ERP is a consolidated process of gathering and organizing business data with the help of an integrated software suite. It consists of a suite of applications which automates business functions like sales quoting, production, accounting, etc. But ERP is more than a type of application, it is a process. It is aimed at achieving the integrated management of the main business processes in an organization.  Organizations can have an integrated view of most important processes by employing ERP software . They can track their resources and the status of business events.

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